DoubleTree by Hilton Charlotte Airport

Great location near airport and close enough to downtown Charlotte. They had an airport shuttle available, although we didn’t need it. The warm cookies at check in were a delightful surprise and they had an allergy free option available if needed, and I appreciated seeing the inclusivity on the treats. Room was also spacious, cozy, and had a comfortable bed.

I was having a really crumby trip until I got to the hotel. In the middle of the night the front desk rep was kind and welcoming. Now the morning Front Desk Clerk Juan was the embodiment of customer service. At 8am in the morning I was greeted with out of this world Charisma and willingness to assist. I was never supposed to be in charlotte had a horrible time u til I came across these two employees who treated me above and beyond when no one was looking. Mind you I walked in looking homeless and was still given star treatment! And I got a warm cookie! I didn’t even no that was a thing! Great job guys. Thank you. Thank you. Thank you. Gricelia

The hotel was quite close to a flight path (or at least one of the flight paths) and while that was a bit noisy when outside it was surpringly not noticeable when in my room. There was a reasonable gym and a small pool, but I didn't swim. It was a short walk 5-10 minute to some restaurants and a 7-11.

Michelle the front desk agent or supervisor was amazing. I truly appreciated her service, she went over and beyond even when it was busy. She was persistent on making sure that I was taken care of and switched me to one of the best rooms. She is what you call a leader and deserves to be promoted. She made my stay warm and even with the incident at the breakfast she made sure that I was okay and even apologized. Michelle and the shuttle drivers will be the reason I will come back. They truly made me feel like I was appreciated as a guest, even the shuttle drivers kept asking if I needed water and cookies lol while waiting for my Uber. Thank you for your service!!

Jasmine made everything perfect. We were feeling defeated because of the rain , but I could see the sunshine in Jasmine's smile. She was extremely helpful and so nice. The bed was comfortable. The food was overpriced and small portions. That's ok because the food was only average. The restaurant staff was sufficient. It's a beautiful place, good location. Try Nana Morrisons Soul Food located next door. I'd definitely recommend and I'd stay again. I may be making reservations today 😉