DoubleTree by Hilton Charlotte Airport

Great location near airport and close enough to downtown Charlotte. They had an airport shuttle available, although we didn’t need it. The warm cookies at check in were a delightful surprise and they had an allergy free option available if needed, and I appreciated seeing the inclusivity on the treats. Room was also spacious, cozy, and had a comfortable bed.

I was having a really crumby trip until I got to the hotel. In the middle of the night the front desk rep was kind and welcoming. Now the morning Front Desk Clerk Juan was the embodiment of customer service. At 8am in the morning I was greeted with out of this world Charisma and willingness to assist. I was never supposed to be in charlotte had a horrible time u til I came across these two employees who treated me above and beyond when no one was looking. Mind you I walked in looking homeless and was still given star treatment! And I got a warm cookie! I didn’t even no that was a thing! Great job guys. Thank you. Thank you. Thank you. Gricelia

I didn't have breakfast because I had an early flight out. I especially want to praise the shuttle driver, Steve. He was attentive, kind, and prompt. I really enjoyed my conversation with him and he is a shining light for all! Jeff, the evening manager, was very helpful and kind when I was stuck at the Atlanta Airport on a ground stop and couldn't be at Double Tree to stay on my second reservation.

My flight was before the breakfast time. Have to leave before the start of breakfast.

The room was great, I however think for the money a breakfast would have been nice. I was disappointed to realize it was $20 a person